iNCREASE LEAD CAPTURE AND CONVERSION BY CENTRALIZING COMMUNICATION

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A multi-channel solution to connect with your customers

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Introducing Switchboard

No more missing leads when customers need to contact you.  This widget, which can be easily embedded into your existing website, makes it easy for potential customers to reach you!


Customers can contact you by phone, chat, text message, or email inside the same widget.

Blue chat/message icon inside a light blue circle on a white background
Customer surrounded by callback, chat, email, text message, virtual phone system, SMS, and AI assistant icons

Provide customers more than one way to easily reach you

Streamline customer engagement using a multi-channel platform.

Six mobile app screens showing contact actions: call, message, text, and email options.

Manage from one unified dashboard

All incoming communication is visible in one easy-to-manage dashboard.   You'll be able to switch between channels with ease!

Analytics dashboard with colorful summary cards and a data table in a web admin interface
Customer support chat dashboard with dark sidebar, contact list, and blue message bubbles in the conversation pane

Funnel contacts to the appropriate departments

Contact can be directed to specific channels to streamline the experience for you and your customer.

Elevate customer experience with 2-way SMS

You can send and receive text messages for timely follow ups and reminders right from within the dashboard!

Chat messaging dashboard with contact list on left and blue/gray conversation bubbles on the right
Blue-and-white dashboard UI shown on desktop and mobile, with cards and form sections

Your own virtual phone system

Configure incoming calls with robust routing and ensure callers are greeted promptly.   You can build flows and enable call forwarding so you don't miss any calls.  Call handling has never been easier!

What's else?

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AI-Capable

Connect Chat GPT* to take your chat messaging to another level.   Use AI to assist you in responding to inquiries.


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Recorded Phone Calls

Incoming phone calls are recorded for future reference.


Twilio logo in red with four-dot icon and wordmark on white background

Custom Phone

Integrate with Twilio* to add your own phone number and activate voice and sms features.


Google Chrome notification from optix.digital: “New message in the chat.”

Desktop Notifications

Get notified from your browser so you don't miss being contacted by a customer.


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Integrations

Connect to you Google Analytics account so you can measure user journeys using the platform.

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Branding ready

Customize your widget to match your branding.   Choose from different button styles and add your logo.

* You'll need your own ChatGPT and Twilio accounts to use some of the features.    Additional subscription fees will apply.

FAQs

  • What is Twilio?

    Twilio is a cloud communication platform that enables developers to build voice, messaging, and video applications like Optix Digital's Switchboard.  Twilio integrates the communication functionalities to work seamlessly with Switchboard.

  • What Twilio fees will apply?

    Twilio charges for the following:

    1.  Each SMS/MMS message sent and received
    2. Each call that is recorded and stored
    3. Leasing a phone number

    Prices are extremely affordable and much less than having your on-premise phone system.


    They charge on a pay-as-you-go basis and vary depending on which feature you use.


    Pricing as of April 2024:

    • To send/receive a text message costs as little as .0079 cents or $3.95 per 500 messages.
    • The phone leasing is currently $1.15/month 
    • To receive calls costs $.0085/minute ($0.51/hour)
    • The first 10,000 minutes to store recordings are free

    For current pricing information, please visit:


    PRICING SAMPLE

    • 500 minutes/month
    • 500 text messages/month

    So, in addition to our monthly subscription fee to use this widget Twilio would cost less the $10/month.


  • How do I integrate with Twilio?

    No need to worry!  Our onboarding service includes setting up your Twilio account and setting up the integration with your widget.

  • What does the onboarding include?

    The service includes:

    1. Collecting your information and collecting branding assets (i.e. logo, colours, avatars, etc).
    2. Activating your account and providing you with access credentials
    3. Configuring the widget settings, including the office hour schedule
    4. Setting up Twilio and/or Chat GPT
    5. Virtual video tour of the dashboard
    6. Providing and/or adding embed code to your website.

  • I'm ready! How do I sign up?

    Simply schedule a call at your convenience to discuss the next steps.

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Enhance your customer's experience

Consolidate messages using Switchboard so you don't miss the opportunity to connect with your customers and make that sale!

Sign up for Swithboard today!

AlSO includeS access to our Business Centre App.

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Onboarding

$99/one time fee

Includes the following services:

• Set-up and activation

• Configure settings

• Add widget to your website (embed)

• Assist with branding

• Walkthrough session/tutorial

• ChatGPT setup* (optional)

• Twilio setup* (optional)

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Switchboard Widget

$49/month

Communicate by:

• Phone

• 2 Way-SMS

• Live Chat (with optional AI assistance)

• Email