Conversations AI
Conversations AI is your always-on voice and chat messaging assistant. Designed to connect across multiple channels, including phone calls, chat, SMS, WhatsApp, email, and more, it captures leads, books appointments, and responds instantly, so no opportunity is missed. All communication is conveniently centralized into a team-shared dashboard!
Enhance your customer experience
By consolidating messages into one unified place, Conversations AI helps keep conversations top of mind and makes sure nothing gets missed.
An always-open AI-Voice Receptionist
Conversations AI connects with leads the moment they reach out, including by phone. Your AI voice receptionist responds 24/7 in multiple languages and can answer questions, book appointments, or guide the conversation using your custom knowledge.
Fast, consistent responses build trust, keep leads engaged, and help you win more business.
With AI driving a 372% increase in lead-to-revenue conversion, you’ll deliver faster replies, higher conversions, and stronger customer engagement—all from one place.
Check out the short video on an AI-Voice Receptionist at work!
Increase lead capture and conversion with an AI-assisted voice and chat
Conversations AI is fast, consistent and responds to build trust, to keep leads engaged, and help you win more business.
Respond to messages from multiple channels
Respond, capture, and convert new business quickly with all inbound leads centralized in one place. Respond to messages coming in via SMS, Facebook Messenger, Instagram Messenger, WhatsApp, our AI-assisted Chatbot, and AI-assisted phone calls, all with Conversations AI.
Extend your AI with powerful custom capabilities
Custom capabilities let you teach Conversations AI how to take action—not just chat. Combine clear instructions (a prompt) with an external API to create a new skill, like checking inventory, scheduling appointments, or pulling order status.
Once set up, your AI gathers the right info, calls the API, and delivers accurate answers in real time.
Collaborate with your team on all customer communication in the CRM
Collaborate on customer acquisition, sales, and support communication through a shared inbox where the whole team can work together to achieve great customer communication.
Expand engagement with nearly unlimited SMS Messaging
With an average open rate of 98%, SMS is a surefire way to capture your audience's attention. Get more conversations started, and keep them flowing post-purchase to turn new sales into repeat business with nearly unlimited SMS messaging from a local texting number (US and Canada).
Centralize every conversation and never miss a lead
Bring phone calls, SMS, WhatsApp, web chat, Facebook, Instagram, and email into one shared inbox. Conversations AI responds instantly across channels, keeps leads engaged, and hands off seamlessly to your team when needed.
With full visibility into every interaction, you can collaborate, respond faster, and convert more leads.
Build a smarter customer record with every conversation
Every message, call, and interaction is logged with contact details, message history, and lead context—automatically. Your team gets a complete, searchable record of the relationship, even when staff change.
Conversations AI helps you follow up with context, deliver consistent service, and grow a reliable database you fully own.
AI Chart & AI Voice Receptionist
Video Tour
Watch this walkthrough video that highlights our Conversations AI app
FAQs
What channels are integrated into one dashboard?
Conversation AI can pull in conversations from various channels, such as Facebook Messenger, Instagram Direct Messages, Email, SMS Messages, and now voice calls.
How does the AI-assisted web chat lead capture work?
When you're hard at work, it can be difficult to reply to leads instantly when they reach out, leaving your business vulnerable to losing leads to competitors that respond faster.
Conversations AI's AI-assisted web chat will reply for you, with simple conversational behaviour designed to get a name and mobile phone number, capturing the lead for your team to follow up with later.
Conversations AI’s AI-assisted web chat widget can be installed on a website, to engage with and capture lead contact info from visitors to the site. Soon, the AI-powered web chat will be intelligent enough to answer basic questions about the business in question, such as their location, operating hours, and offerings based on their business profile.
How much does Conversations AI know about the business? Can it answer questions?
The AI-Assisted Chatbot and Voicebot thank users for their questions, record them for you to follow up, and attempts to get a name and phone number, so the business can reply and get new customers.
The contact will be added to the CRM in Business App, and the conversation will show in your Conversations (consolidated inbox), ready for your team to follow up.
The AI-powered bots are intelligent enough to answer questions about your business, such as their location, operating hours and offerings based on your business profile. You are also able to upload more information to expand your knowledge.
Add FAQs, pricing details, more context on the products and services a business does and does not offer, and even instructions on how to book appointments so that the web chat widget or voice receptionist can converse with visitors to the website and answer more of their questions automatically – saving you time, while capturing leads.
Is there an extra charge for SMS Messaging?
Businesses get nearly unlimited one-by-one SMS messaging until mid 2026. calls/month, After that enjoy up to 300 minutes of 10-min calls/month
Currently, this feature is only available in Canada and the US.
Why should you use SMS Messaging with your customers?
SMS Messaging is the preferred method of communication between businesses and their customers.
How does Conversations AI respond to customer inquiries?
Conversations AI uses advanced chat and voice AI to answer customer questions instantly, drawing from custom knowledge about your business, such as hours, services, and FAQs, so responses are fast, accurate, and personalized.
Can Conversations AI understand different languages or regional accents?
Yes! Conversations AI supports multilingual Conversations and is trained to understand a variety of accents, helping you connect with a broader audience effectively.
Which Conversations AI edition is right for my business?
- Choose Standard if WhatsApp, Facebook and Instagram, and web chat are your main channels. (Available worldwide)
- Go with Pro if you need SMS support.
- Upgrade to Premium if you handle voice calls and want full AI receptionist functionality across chat, SMS, and phone.
What if I only need the AI-Assisted Web Chat Widget?
You're in luck! Our AI-assisted Web Chat Widget is available in our Standard Plan. Plus, you still get access to the Team-Shared Dashboard to connect with customers from your other channels.
What countries can use SMS messaging in Conversations AI?
Currently, businesses located in the United States and Canada can use SMS messaging. Businesses located in other countries can use web chat, email, Facebook chat or Instagram chat all in one centralized dashboard.
If we install the Conversations AI chat on a our website, will it be only the AI agent answering customers, or will real agents talk to customers?
The web chat is 100% AI-managed lead capture. Small businesses are busy, and can't always reply instantly – that's why the AI assistant will get a website visitor's name and number, and then notify your business you have a new lead – you can reply via SMS as soon as possible, and move the conversation off the website and onto your customer's phone.
3 PLANS TO CHOOSE FROM
All plans include access to our Business Centre App.
Conversations AI Standard
AI-ASSISTED CHAT WIDGET ONLY
- Team Shared inbox dashboard
- AI-assisted chat widget
- Appointment Booking & Lead Capture via Chat
- AI WhatsApp Messaging
- Receive & reply to Facebook Messages
- Receive & reply to Instagram Messages
- Custom Capability Editor
- AI SMS Messaging with local number (US & Canada)
- Missed Call Text-Back
- AI Responses to SMS Campaigns
- Answer Phone Calls with an AI Receptionist
- Appointment Booking & Lead Capture via Phone Calls
- Customized AI Voice
Conversations AI Pro
AI-ASSISTED CHAT WIDGET and SMS
- Team shared inbox dashboard
- AI-assisted chat widget
- Appointment Booking & Lead Capture via Chat
- AI WhatsApp Messaging
- Receive & reply to Facebook Messages
- Receive & reply to Instagram Messages
- Custom Capability Editor
- AI SMS Messaging with local number (US & Canada)
- Missed Call Text-Back
- AI Responses to SMS Campaigns
- Answer Phone Calls with an AI Receptionist
- Appointment Booking & Lead Capture via Phone Calls
- Customized AI Voice
Conversations AI Premium
- Team shared inbox dashboard
- AI-assisted chat widget
- Appointment Booking & Lead Capture via Chat
- AI WhatsApp Messaging
- Receive & reply to Facebook Messages
- Receive & reply to Instagram Messages
- Custom Capability Editor
- AI SMS Messaging with local number (US & Canada)
- Missed Call Text-Back
- AI Responses to SMS Campaigns
- Answer Phone Calls with AI Receptionist*
- Appointment Booking & Lead Capture via Phone Calls
- Customized AI Voice
*Enjoy up to 300 minutes of 10-min calls/month. Unlimited calling as a bonus until mid 2026
Ask us how you can save when you bundle our web apps.
Get the high-level view on all aspects of your lead generation and web chat performance through weekly or monthly executive reports.
Converations AI
Executive Reports
