88% of online shoppers consider reviews when making a buying decision.
Our AI-Powered Reputation Management software allows you to take control of your online presence by monitoring and aggregating the most important aspects of your reputation, including reviews, listings, and social media.
Take control of your brand!
Monitor what people are saying about you online and improve your visibility in local search. See how you stack up against the competition, stay in the know with automated alerts and get progress reports to see how your reputation has improved.
Our Reputation Management software can be customized to suit your needs using AI automation, manual processes, or a combination of both, putting you in control.
Are you struggling to manage reviews?
Positive Reviews are not being responded to
Busy staff often miss opportunities to turn customer experiences into reviews.
Local visibility requires consistency
Search engines and LLMs like ChatGPT & Gemini use review volume and ratings as key signals, but maintaining consistency is difficult.
Your reputation slips through
Negative feedback often appears publicly before teams can respond.
Meet your AI Reputation Specialist
Reputation AI helps small businesses simplify reputation management and grow their online reputation by sending automated review requests, providing key feedback, and responding quickly with an AI Reputation Specialist.
Out of the box, AI Reputation Specialist helps you:
- Auto post configurable, personalized replies to Google and Facebook, matching the language of each review.
- Provides actionable AI insights that highlight opportunities, risks, and next steps by answering questions about your review and NPS data through a chat.
Stay informed, save time, and turn reviews into real business growth.
Get more reviews and build credibility
Send automated review requests by email and SMS to streamline reputation management and collect more feedback with less effort. Every new review gets a branded, timely response from your AI Reputation Specialist, matching the language of the review to help you boost ratings and earn trust with every interaction.
Understand customer and strenghten loyalty
Spot sentiment early
Automatically collect NPS (Net Promoter Score) feedback after each job or sale to understand how customers truly feel.
Resolve issues before they harm the reputation.
Address concerns before they turn into negative public reviews.
Turn promoters into repeat customers.
Identify happy customers who are more likely to return, refer others, and strengthen long-term loyalty.
Automate your reputation management with integrations
Built-in workflow integrations
Connect with platforms like QuickBooks Online, PetExec, and Jobber to automatically trigger review requests.
Always in sync. Always on time
Customer data stays in sync, follow-ups happen on time, and your reputation grows with less manual effort.
Less effort. Consistent growth.
Grow your online reputation while reducing repetitive tasks and operational overhead.
Boost local visibility and convert reviews into customers
Stronger local search performance.
Generate more high-quality reviews to improve visibility in local search results.
Review driven SEO insights.
Identify common themes in customer chat feedback to strengthen SEO and marketing messaging.
Turn reviews into conversion assets.
Use widgets and social sharing tools to showcase top reviews and convert new customers.
Manage your entire online reputation from one dashboard
Unified Management
Monitor reviews, mentions, and sentiment across platforms in a single dashboard.
Proactive recommendations in real time
Explore actionable insights from review and NPS data through chat to address issues early and stay ahead of potential risks
Automate the customer journey
From customer feedback to stronger visibility and growth
FAQs
What is reputation management?
Premium management software helps businesses monitor, manage, and improve their online reputation across review sites and platforms. To take it a step further, our Premium plan includes an AI Reputation Specialist, which automates review responses and provides insights to help businesses protect and grow their online reputation.
Why is it important to manage online listings?
Ensuring your business's online listings are accurate across a wide variety of websites is called presence management. Presence management ensures customers can find the right information about your business online. Correct and consistent listings across directories, review sites and social networks are crucial.
Why is it important to manage online reviews?
84% of people now trust online reviews from strangers as much as recommendations from friends. This means that whatever your customers are saying about your business online can affect the purchase decisions of many potential customers. Managing online reviews is crucial so businesses can understand the voice of their customer and respond quickly to both positive and negative feedback.
What is the AI Reputation Specialist?
The high-qualityis an AI employee that automatically drafts or posts personalized review responses on Google and Facebook.
You can configure its response rules, purpose, capabilities, and knowledge so that every reply is timely, high quality, and aligned with your business’s voice.
It also provides insights from your review data, helping you identify trends and take action more easily.high-quality
Can I control when and how the AI responds to reviews?
Yes. You choose the exact conditions under which the AI should respond automatically.
This includes rating thresholds, delays, and which platforms to cover. You can also require manual approval for certain reviews. These controls let you balance automation with brand safety and oversight.
Which review platforms does the AI support?
The AI Reputation Specialist supports fully automated responses on Google and Facebook.
Beyond that, it also provides AI-suggested responses for reviews collected from more than 100 additional sources, such as Yelp, Booking.com, Expedia, and other industry- specific sites. This gives you broad coverage across the platforms that matter most to your business while keeping automation safe and controlled.industry-specific
Can I add my own templates, FAQs, and business knowledge?
Yes. You can load the AI with your own content — such as FAQs, response templates, product descriptions, or brand guidelines.
The AI uses this information to generate more accurate and personalized replies that reflect your business or your clients’ needs.
How does the AI handle negative or sensitive reviews?
You decide how the AI should respond to lower-rated reviews. Many businesses choose to let the AI handle positive reviews automatically while sending negative reviews to manual approval.
This ensures sensitive feedback receives thoughtful, human-verified responses when needed.
How is business and customer data protected??
Your data stays private and is used only to generate your own responses and insights.
We follow strict data handling and privacy standards, ensuring that your reviews, tone guidelines, and business knowledge remain securely within your account and are never shared externally
3 PLANS TO CHOOSE FROM
All plans include access to our Business Centre App.
Reputation AI Standard
Great for businesses that need consistent review monitoring.
- Manage and respond to Google and Facebook reviews manually
- Showcase reviews on your website
- Monitor Google and Facebook listings
- Receive daily digest emails and executive reports
Reputation AI Pro
Great for businesses that need broader monitoring and AI-assisted efficiency.
- Manage reviews on 100+ additional review sites
- Use AI-assisted review response (manual posting)
- Create and manage review response templates
- Monitor up to 3 competitors
- Monitor online citations and social mentions
- Track review edits
PLUS everything in Standard
Reputation AI Premium
Great for businesses that need automated AI responses and actionable insights.
- Automatically respond to Google and Facebook reviews with AI Reputation Specialist
- Explore actionable insights from your review and NPS data via chat
- Send NPS surveys via integrations such as Jobber, PetExec
- Send automatic review requests via email and SMS with customizable templates
- Add unlimited CRM contacts
- Plus everything in Pro
| Feature | Standard | Pro | Premium |
|---|---|---|---|
| Manage and respond to Google and Facebook reviews directly | ✓ | ✓ | ✓ |
| Display reviews on your website with a customizable widget | ✓ | ✓ | ✓ |
| Provide insights to understand customer feedback with sentiment analysis | ✓ | ✓ | ✓ |
| Monitor your Google Business Profile and Facebook listings | ✓ | ✓ | ✓ |
| Receive Daily Digest emails and Executive Reports | ✓ | ✓ | ✓ |
| Manage reviews on 100+ additional review sites | - | ✓ | ✓ |
| Use AI-assisted review response (with manual posting) | - | ✓ | ✓ |
| Create and manage review response templates | - | ✓ | ✓ |
| Monitor up to 3 competitors | - | ✓ | ✓ |
| Monitor online citations and social mentions | - | ✓ | ✓ |
| Track review edits | - | ✓ | ✓ |
| Automatically respond to Google and Facebook reviews with AI Reputation Specialist | - | - | ✓ |
| Explore actionable insights from your review and NPS data using chat | - | - | ✓ |
| Send Net Promoter Score (NPS) surveys | - | - | ✓ |
| Send automatic review requests via integrations with external review sites | - | ✓ | |
| Send review requests via email | - | - | ✓ |
| Send review requests via SMS | - | - | ✓ |
| Customize and save templates for email and SMS review requests | - | - | ✓ |
| Add unlimited CRM contacts | - | - | ✓ |
REPUTATION MANAGEMENT
SOFTWARE
Take the next step with Reputation AI
Ready to see how an AI-powered CRM can transform your sales process? Schedule a demo to see how CRM AI can turn every conversation into predictable revenue.
Reputation Management Software
Video Tour
Watch this short video walkthrough to see the power this application can place in your hands.
Ask us how you can save when you bundle our web apps.
Get the high-level view on all aspects of your online reputation through weekly or monthly executive reports.
Reputation Management
Executive Reports
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We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help.
