A lead capture and customer management web app that features a multi-channel integrations, such as Google Business messages and SMS, and an AI-powered web chat widget. All communication is centralized in one team-shared dashboard.
Introducing Inbox Pro
Respond, capture, and convert new business quickly with all inbound leads centralized in one place. Respond to messages coming in through SMS and Google Search and Maps right from InboxPro.
Capture and convert more leads in less time
Invest in SEO and ad campaigns to attract more leads with confidence. Inbox Pro’s AI-assisted web chat lead capture ensures prompt responses and collects contact information to help acquire new customers.
Increase ROI on lead generation expenditures
Collaborate on customer acquisition, sales, and support communication through a shared inbox where the whole team can work together to achieve great customer communication.
Improve the customer experience through teamwork
Google Business Messages - Customers can message you directly from Google Maps and Search.
Unlimited* SMS Messaging with local texting number (US and Canada). Includes A2P 10DLC Registration for SMS message deliverability on US Carriers.
*Some carriers limit the number of sent messages per day to 2000-3000
What's included?
AI-assisted web chat lead capture - Install the AI-powered widget to automatically capture contact details from leads visiting your website.
Shared team inbox - Everyone at a business can collaborate on customer acquisition, sales, and support communication to provide a consistent, high quality customer experience.
Coming Soon: Facebook Messages and Instagram DMs - Customers can message you directly through Facebook or Instagram.
AI-assisted Web Chat Widget Overview
How it works
Once installed on a business website, the chat widget will appear to website visitors and encourage them to chat, with the goal of capturing a lead for the business. Conversations will appear in Inbox in Business App, where a business person can respond to the lead via SMS, and try to turn them into a customer.
AI Assistant with no knowledge about the business
By default, the AI assistant "just works" with the goal of capturing lead contact info, even without any context or knowledge about the business website it has been installed on – it will engage with a website visitor, recording their question and needs, attempt to get their name and contact info (mobile number, with a fallback to email address) and alert the business that they have a new lead.
AI Assistant with business profile knowledge
The AI assistant can be given basic knowledge about a business from the business profile, to be able to answer questions about what the business does, where it's located, its hours, and how to contact them. This is disabled by default, and can be enabled in the web chat settings.
New Lead Notifications
When your AI assistant is successful in capturing a name and contact info, a few things will happen automatically:
- A new contact is added to the CRM, with the captured info: First name, last name, phone number, and email address. If a user updates their contact info in the AI-assisted web chat (like for example, if they make a mistake), the latest contact info will be updated on the contact automatically.
- A "New lead" email notification is sent to users of the account, that have the notification enabled (this notification is enabled by default for Business App users)
FAQ's
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How does the AI-assisted web chat lead capture work?
When you're hard at work, it can be difficult to reply to leads instantly when they reach out, leaving your business vulnerable to losing leads to competitors that respond faster. Inbox Pro's AI-assisted web chat will reply for you, with simple conversational behaviour designed to get a name and mobile phone number, capturing the lead for your team to follow up with later. Inbox Pro’s AI-assisted web chat widget can be installed on a website, to engage with and capture lead contact info from visitors to the site. Soon, the AI-powered web chat will be intelligent enough to answer basic questions about the business in question, such as their location, operating hours, and offerings based on their business profile.
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Will other channels be integrated?
We’re working on adding more channels, such as Facebook Messages, Instagram DMs, and email. Stay tuned for updates on additional integrations on roadmap.vendasta.com
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Is there an extra charge for AI-assisted web chat?
No extra charge - the AI-assisted web chat lead capture is fully included with Inbox Pro.
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If we install the Inbox Pro chat on a our website, will it be only the AI agent answering customers, or will real agents talk to customers?
The web chat is 100% AI-managed lead capture. Small businesses are busy, and can't always reply instantly – that's why the AI assistant will get a website visitor's name and number, and then notify your business you have a new lead – you can reply via SMS as soon as possible, and move the conversation off the website and onto your customer's phone.
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How much does the chatbot know about the business? Can it answer questions?
The AI chatbot currently works well to capture a lead despite not knowing anything about the business. It thanks users for their questions, records them for you to follow up, and tries to get a name and phone number, so you can reply and get new customers.
The contact will be added to the CRM in your Business Centre App, and the conversation will show in InboxPro, ready for you to follow up.
In mid-December 2023, it will be possible to add "knowledge" to the chatbot from the business profile, so it can answer basic questions about services, location and contact info, and hours.
You will also be able to upload additional text to the widget to add FAQs, service & pricing details, more context on the products/services a business does and does not offer, and even instructions on how to book appointments so that the web chat widget's repertoire, so it can converse with visitors to the website and answer their questions accurately.
Enhance your customer experience
By consolidating messages into one unified place, Inbox Pro helps keep conversations top of mind and make sure nothing gets missed.
Business App Pro
Video Tour
Watch this short video walkthrough to see not only InboxPro in action but also other powerful revenue generating apps in your Business Centre Dashboard.
Two ways to access
InBox Pro is available as a standalone web app or bundled with other apps.
Centralize your communication!
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Centraliize your communication!
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• Central inbox dashboard
• SMS Messaging
• Google Business Messages
• AI-assisted chat widget
• Team shared inbox
Good to start out.
InBox Pro
Everything with InBox Pro PLUS
• Reputation Management Premium App
• Campaign Pro App
• Local SEO App (Listing Management)
• Social Marketing Pro App
Best to cover your bases.
Business App Pro Bundle
Mailing Address
1375 Southdown Road, Suite 121
Mississauga, ON L5J 2Z1
info@optix.digital
Optix Digital Solutions is a division of Embassy Productions Inc.
